• Over 15 Years Experience • Call 0116 2515 764 • 65 Derwent Street, Leicester, LE2 0GE •

"Hi Farida I just wanted to email to say that the cake you made for me was amazing, everyone loved the picture but also commented on what a delicious cake! Thanks again for the great service and amazing cake. I was very impressed by the customer service and the fact you could deliver to our hotel."

Heather D, Leicester

"I had a personalised individual cup cake made which I was very impressed with. Although I personally think it was over priced @ £5. It was however to my spec and beautifully made, would like to say thank you for doing a great job. Well recommended. "

Rita, Leicester

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Terms & Conditions


1. A deposit of at least 20% is required when placing your order.

2. Your initial deposit reserves your event date and is non-refundable.

3. If cancellation for birthday cakes is within 7 days of the date of event no refunds will be given. For wedding cakes cancellation within 30 no refund will be given.

4. We must receive the balance by at least 1 week before event or contract is null and void, and deposit will not be refunded.

5. The date of your final payment is the final date for any changes of size, style or flavours of the cake. Any changes requested after this date cannot be guaranteed and may be subject to additional charges.

6. Delivery and setup as per agreement at time of booking order.

7. We are not responsible for any damage to the cake after setup is complete. You are responsible for providing an appropriate and secure table and environment for the cake(s). Cakes are heavy and require a sturdy table. Ideal room temperature of 24 degrees or below is recommended.

8. You acknowledge that fresh flowers are not a food product, and may contain pesticides, insects, dirt, or other contaminants.

9. If you or your representative elect to pick up and set up the cake, you assume all liability and responsibility for the condition of the cake once it leaves The Cake Shop's possession.

10. On occasions we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

11. Our products may contain or come into contact with milk, wheat, nuts, soy, and other allergens.

12. Performance of this agreement is contingent upon the ability of The Cake Shop to complete the agreement and is subject to labour disputes or strikes, accidents, Acts of God, and other causes beyond our control.

11.Cake stands and other returnable accessories/equipment should be returned no later than Tuesday preceding the event if it is held at the weekend. If the event is held on a weekday, then within 2 working days or we may at our discretion retain the deposit.

12. For total loss or damage the full replacement cost or repair of the product will be required.

13. It is the customers responsibility to ensure that all equipment is taken care to prevent damage. Acrylic stands must be not be cleaned with abrasive substances.